The Centre d'assistance et d'accompagnement aux plaintes de l'Île de Montréal (CAAP) is an organization mandated by Santé Québec (previously by the Health and Social Services Minister) to assist and support any person who are not satisfied of the services provided by the Health and Social Services network institutions located on the Island of Montreal.

In case of complaints about the quality of services covered by the Health and Social Services Network Complaint Examniation System (known in French as le Régime d'examen des plaintes [REP]), the Centre d’assistance et d’accompagnement aux plaintes (CAAP) in your region is mandated by the Ministère de la Santé et des Services sociaux to support you in your approaches to the Service Quality and Complaints Commissioner. An advisor may listen to you concerning the situation you experienced, inform you and help you draft your complaint. This advisor will support you at each step of your approach, while respecting your choices.

Since April 1, 2019, the CAAPs have expanded their service offering, at the request of the Gouvernement du Québec, to include information, assistance and support for lessees of private seniors’ residences (PSR, known in French as RPA, Résidence privée pour aînés) on questions relating to the lease. They offer them the desired support for preparing their case and accompaniment to a conciliation meeting with a representative of the residence to facilitate an agreement. Their services also include assistance and accompaniment to a conciliation session or a hearing of the Tribunal administratif du logement.

Our services are free, confidential and personalized.

Attention : Our staff has flexible working hours,
please make an appointment before coming to our office.