- Did you know that according to law, any person laying a complaint cannot be subject to any act of retaliation? If in doubt, the local or regional service quality and complaints commissioner or the Quebec Ombudsman must be notified and should intervene at once.
- Did you know that a local or regional service quality and complaints commissioner may take the initiative to intervene when facts are brought to his knowledge and has reasonable grounds to believe that the rights of a user or a group of users are not respected.
- Did you know that a complaint is confidential and is not part of the medical (or other) file of the user laying the complaint?
- Did you know that you dispose of a two years time limit to lay a second recourse complaint before the Quebec Ombudsman (Protecteur du citoyen)?
- Did you know that within the institutions, a Vigilance Committee is mainly responsible before the Board of Directors of the institution, for the follow-up of the recommandations of the local or regional service quality and complaints commissioner?
- Did you know that the complaint examination procedure does not lead to a financial compensation for incurred damages?
- Did you know that a 14 years old person has the right to access her file?
- Did you know that you may access to your file free of charge? However, some fees may be charged to get a copy of its content.
- Did you know that you may address your concerns to the Syndic Office of the College of Physicians in relation to a private practician?
